The order matters: upload every payment, cancel or move the subscriptions, then reset the devices. Resetting before payments upload can lose card transactions, which Toast warns about directly.
Step 1: make sure every payment has uploaded
Toast asks you to "ensure all your payments are uploaded to the cloud to avoid losing credit card transactions" and to confirm the device is online with the Queues tab showing zero (source). Do this on every handheld and terminal, including ones in a drawer.
Step 2: deal with the subscriptions
Subscriptions are cancelled from the Subscriptions page with "Request cancellation," and approval may take one to two billing cycles, so start early. Device Hub can also move a subscription from a retired device to an active one (source).
Step 3: reset Toast Flex terminals
For Flex 3, 22" Flex and 14" Flex terminals, Toast's documented path is Settings, then System, then Reset Options, then Erase All Data (Factory Reset). Toast says "all device data and settings will be erased" (source).
Step 4: reset Toast Go handhelds
On the Go 2: Settings, System, Reset Option. On the Go 3: Settings and tools, Device Settings, System, Reset Option. Toast cautions not to reset a Go handheld until you are prepared for the result (source).
Printers, Elo terminals and the rest
Toast links reset guides for Toast printers, Elo V2/V3 terminals and Epson M30 and U220 printers from its hardware reuse article (source). Card readers should be kept physically secure until they ship.
If anything here is unclear, say so in your quote request. We can talk you through it before anything is packed.
Questions and answers
Do I need to factory reset my Toast devices before selling?
Make sure every payment has uploaded first: Toast says the Queues tab should show zero before a reset. Then follow Toast's reset steps for each device. If you are not sure, tell us in the quote and we will walk you through it before anything ships.
Updated 2026-11-09. Quotes from Toast are taken from Toast's public support articles, linked inline. Toast's policies can change; your contract governs your account.